Privacy policy

Last updated: May 11, 2026

This Privacy Policy describes how Shop Poggetto Carni (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from Shop Poggetto Carni (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you submit directly through our Services may include:

• Contact details: including name, address, telephone number, and email.
• Order information: including name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information: including username, password, security questions, and other information used for account security purposes.
• Customer support information: including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (for example, bank account, credit or debit card information, and billing address) to process payment in order to fulfill your orders and provide you with the products or services you requested, in order to perform our contract with you.

When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the following section, Third-party websites and links.

How we use your personal information

• Providing products and services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and providing other features and functionality related to your account.
• Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or regular mail and showing you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data-processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
• Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else. If you believe your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis for these data-processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
• Communicating with you and improving the service: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you pursuant to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store, see our cookie policy.

We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain general features and functionality, to operate incorrectly or become unavailable. Furthermore, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for contract-performance purposes, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

• With vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
• When you direct us, request that we, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login credential integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we share personal information for the purpose of engaging in advertising and marketing activities.

The following summarizes the categories of personal data collected and the corresponding categories of recipients:

• Identifiers (basic contact details and certain order and account information)

  • Recipients: Vendors and third parties that perform services on our behalf (e.g., internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers), business/marketing partners, affiliates.

• Commercial information (information about orders, purchases, and customer support)

  • Recipients: Vendors and third parties on our behalf, business and marketing partners, affiliates.

• Internet or similar network activity (Usage Data and interaction with the Services)

  • Recipients: Vendors and third parties on our behalf (e.g., analytics providers), business and marketing partners.

• Geolocation data (locations determined by an IP address or other technical measures)

  • Recipients: Vendors and third parties on our behalf, business and marketing partners.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information provided in public or semi-public places, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitations regarding its use by us or a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

• Right of access/knowledge: You may have the right to request access to the personal information we maintain about you, including details regarding how we use and share your information.
• Right to deletion: You may have the right to request deletion of the personal information we maintain about you.
• Right to correction: You may have the right to ask us to correct inaccurate personal information we maintain about you.
• Right to portability: You may have the right to receive a copy of the personal information we maintain about you and request its transfer to third parties, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale, sharing, or targeted advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat it as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our denial.
• Communication preferences management: We may send you promotional emails, and you can choose not to receive them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or submit your complaint to your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal data is also processed by personnel and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent agreement issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is to a country determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, call us or email us at shop@poggettocarni.com or contact us at:

Shop Poggetto Carni VIA GIOTTO 41M, Poggio a Caiano (PO), 59016, IT

For purposes of applicable data protection laws and unless expressly indicated otherwise, we are the data controller of your personal information.