Question 1

How much does shipping cost?

Accepted Answer

Shipping is calculated based on the destination and the weight of the order. The exact cost is shown at checkout. Special offers may include free shipping above a certain threshold.

Question 2

Which countries do you ship to?

Accepted Answer

We ship throughout Italy, including the islands and Calabria, and to the main countries of the European Union.

Question 3

How long does it take to receive my order?

Accepted Answer

In Italy, delivery times are generally 3 to 5 business days, up to a maximum of 7 days for Calabria, Sardinia and Sicily.
For international destinations, 5 to 8 business days, depending on the destination. Orders received from Thursday to Sunday (or on public holidays) are processed on the first available business day thereafter.

Question 4

Can I purchase without registering?

Accepted Answer

Yes, you can complete the order as a guest. By registering, however, you can track your orders and save your details for future purchases.

Question 5

What payment methods do you accept?

Accepted Answer

Credit and debit cards: Visa, Mastercard, Maestro, American Express, UnionPay. Accelerated payment methods: Apple Pay, Google Pay, Shop Pay.
All transactions take place on secure SSL-certified servers to ensure the protection of your data and a worry-free shopping experience. You can also pay quickly and securely with PayPal and Shopify Payments: just a few clicks to complete your purchase without re-entering your card details every time, securely and encrypted.

Question 6

Can I return the products I purchased?

Accepted Answer

As these are perishable foods, returns are not accepted, except in the case of defects or non-conformity. For full details, please refer to our Refund Policy.

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